One of our core values is to learn and grow and MyITpros wants to help you do that. Whether you’re a new manager or you’ve done this in a previous role, we’ve got several resources to help you improve your skills. 

All new managers are required to attend training. Check out the class options below and consult with your manager to find the best fit for you.

All books listed below are located on the lobby bookshelves so no need to order them.

Classes

Dale Carnegie offers two different leadership training options at their Round Rock location. The first is their classic Dale Carnegie Course which works on human relations and runs for 8 weeks with 1 class a week. The second option is their Leadership Training for Managers class which is condensed into a 3-day workshop. Both classes cost $2,200. See below for details.

Option 1: Dale Carnegie Course

This course gives you the human relations skills to thrive in any setting. Discover how to form closer, more rewarding relationships built on trust and respect. Increasing your confidence and competence in interacting with others will gain the influence you need to reach new heights in your personal and professional life.

What you’ll learn

Learn how to build trust and motivate people to act. Gain ways to project an enthusiastic attitude, communicate logically, clearly and concisely; and energize and engage listeners. Discover ways to manage stress and minimize worry, encourage positive thinking, and commit to continuous improvement.

Why you want to learn it

You’ll be better equipped to perform as an influential communicator, problem-solver and focused leader. You’ll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. And you’ll develop a take-charge attitude initiated with confidence and enthusiasm.

How it will help you

You will tackle complex challenges, expand your ingenuity, and excel in building team harmony. Use the new skills to become a more persuasive communicator, securing your place as a valued contributor. As you become more adept at influencing, you’ll find yourself inspiring others to take initiative and innovate.

*Class runs for 8 weeks, from 4-7:30pm, once a week. Located at the offices in Round Rock. Cost is $2,200.*

https://www.dalecarnegie.com/en/courses/effective-communications

Option 2: Leadership Training for Managers

Today, more than ever, shaping how an organization ticks and how employees function within are top priorities. Through this program, your management team will morph from managers of yesterday’s modes, to leaders who inspire, energize and innovate to meet tomorrow’s challenges.

What you’ll learn

Discover the 5 Drivers of Leadership Success and master an 8-Step Planning process that enables you to define and align performance goals. Learn to recognize the potential in others and effective coaching techniques to help them realize their goals. Explore processes for driving innovation and delegating to match talent to task.

Why you’ll learn it

Leaders who demonstrate certain principles create an environment where employees are motivated, not forced, to bring their best to work. Certain principles strengthen teamwork and trust, leading to a more cohesive, creative and constructive workforce. You’ll gain the skills to motivate teams, and what can be more valuable than that?

How it will help you

You will maximize your own performance, become a stronger leader, and add more value to the organization. Become a champion leader who strategically aligns organizational objectives with individual development goals so that both roads lead to breakthrough performance.

*3-day workshop from 8:30am-4:30pm each day. Located at the offices in Round Rock. Cost is $2,200.*

https://www.dalecarnegie.com/en/courses/leadership-training-for-managers-austin-classroom

The Management Development Program is designed for managers at all organizational levels who want to develop and/or enhance their understanding and practice of fundamental management principles in the context of today’s challenging environment.

This course attracts an audience from a diversity of backgrounds, experience and managerial levels who come together to discuss fundamental issues facing managers in today’s complex organizations. The three-day course is highly interactive and participant centered. Instructors utilize a variety of teaching methods to actively involve participants and facilitate the learning process.

This program focuses on the practical application of the management principles discussed. Graduates of the program return to their workplace with a written action plan to transform their learning into increased managerial effectiveness in the workplace.

*3-day workshop from 8:30am-4:30pm. Located at the LBJ School of Public Affairs building at UT. Cost is $725.*

https://lbj.utexas.edu/management-development-program-0

The Business Management Certificate Program is designed to propel your career forward by helping you develop the skills needed to become a more effective leader, manager or supervisor. As managers move up the organizational ladder, soft skills become just as important as technical skills—after all, the ability to lead and motivate employees is the key to success for any business. Smoothly navigating the transition from individual contributor to a leader of others is more critical than ever for professional advancement.

Taught by working professionals who are leaders in their fields, the Business Management Certificate Program will enhance your management skills with a variety of practical, skills-based learning experiences covering an array of topics. These include coaching, data analytics, emotional intelligence, project management and human resources.

Learning Outcomes:

  • Hone your management skills with tips and techniques for effectively delegating and supervision.
  • Learn how to motivate and get the best results from your team through effective leadership.

*Classes are located at the UT Austin – Thompson Conference Center and are 1-day workshops from 8:30am-4:30pm. Each class typically has a Fall, Spring, and Summer session to pick from. Prices range from $495-595 per class.*

Available classes:

  • Applying Your EQ to Leadership
  • Assertiveness Skills for Managers
  • Conflict Management
  • Cultivating a Culture of Collaboration
  • Data Visualizations for Business Communications
  • Dealing with Difficult People
  • Delegation and Accountability
  • Essential Tools and Techniques in Data Analytics
  • Get Stuff Done: Building Effective Productivity Skills
  • How to Build a Scorecard that Improves Performance
  • Introduction to Financial Management
  • Making the Transition from Employee to Manager
  • Managing and Supervising People
  • Managing Without Authority
  • Negotiation Skills
  • Overcoming 5 Dysfunctions of a Team
    Principles of Project Management
  • Strategic Team Management

https://professionaled.utexas.edu/business-management-certificate-program

Crucial Conversations Training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.

IMPROVE DIALOGUE & ENGAGEMENT

Participants learn the dialogue skills demonstrated by top performers—skills that help you talk with anyone about anything to reach alignment and agreement on important matters.

CREATE BEHAVIOR CHANGE

These skills turn in to behaviors that improve decision making, commitment to action, productivity, and relationships.

BUILD HIGH-PERFORMANCE & CULTURE

Consistent behaviors lead to organizations, teams, and individuals developing high-performance cultures based on trust and respect.

*2 -day workshops are available in Austin and happen about once a quarter. The price to attend is $1,595.*

https://www.vitalsmarts.com/crucial-conversations-training/

Books

Leadership is not about titles, status, and wielding power. A leader is anyone who takes responsibility for recognizing the potential in people and ideas, and has the courage to develop that potential.

When we dare to lead, we don’t pretend to have the right answers; we stay curious and ask the right questions. We don’t see power as finite and hoard it; we know that power becomes infinite when we share it with others. We don’t avoid difficult conversations and situations; we lean into vulnerability when it’s necessary to do good work.

But daring leadership in a culture defined by scarcity, fear, and uncertainty requires skill-building around traits that are deeply and uniquely human. The irony is that we’re choosing not to invest in developing the hearts and minds of leaders at the exact same time as we’re scrambling to figure out what we have to offer that machines and AI can’t do better and faster. What can we do better? Empathy, connection, and courage, to start.

Visionaries have groundbreaking ideas. Integrators make those ideas a reality. This explosive combination is the key to getting everything you want out of your business. It worked for Disney. It worked for McDonald’s. It worked for Ford. It can work for you.

From the author of the bestselling TractionRocket Fuel details the integral roles of the Visionary and Integrator and explains how an effective relationship between the two can help your business thrive. Offering advice to help Visionary-minded and Integrator-minded individuals find one another, Rocket Fuel also features assessments so you’re able to determine whether you’re a Visionary or an Integrator.

Without an Integrator, a Visionary is far less likely to succeed long-term ,and realize the company’s ultimate goals—likewise, with no Visionary, an Integrator can’t rise to his or her full potential. When these two people come together to share their natural talents and innate skill sets, it’s like rocket fuel—they have the power to reach new heights for virtually any company or organization.

Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.

 

In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams.

Kathryn Petersen, Decision Tech’s CEO, faces the ultimate leadership crisis: Uniting a team in such disarray that it threatens to bring down the entire company. Will she succeed? Will she be fired? Will the company fail? Lencioni’s utterly gripping tale serves as a timeless reminder that leadership requires as much courage as it does insight.

Throughout the story, Lencioni reveals the five dysfunctions which go to the very heart of why teams even the best ones-often struggle. He outlines a powerful model and actionable steps that can be used to overcome these common hurdles and build a cohesive, effective team. Just as with his other books, Lencioni has written a compelling fable with a powerful yet deceptively simple message for all those who strive to be exceptional team leaders.

Hold anyone accountable. Master performance discussions. Get RESULTS.

Broken promises, missed deadlines, poor behavior–they don’t just make others’ lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems–permanently.

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. You’ll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.

A story about the power of giving. The Go-Giver tells the story of an ambitious young man named Joe who yearns for success. Joe learns that changing his focus from getting to giving—putting others’ interests first and continually adding value to their lives—ultimately leads to unexpected returns. He learns of the “Five Laws of Stratospheric Success”:

1. Value: Your true worth is determined by how much more you give in value than you take in payment.

2. Compensation: Your income is determined by how many people you serve and how well you serve them.

3. Influence: Your influence is determined by how abundantly you place other people’s interests first.

4. Authenticity: The most valuable gift you have to offer is yourself.

5. Receptivity: The key to effective giving is to stay open to receiving.

In today’s world, yesterday’s methods just don’t work. In Getting Things Done, veteran coach and management consultant David Allen shares the breakthrough methods for stress-free performance that he has introduced to tens of thousands of people across the country. Allen’s premise is simple: our productivity is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve effective productivity and unleash our creative potential. In Getting Things Done Allen shows how to:

– Apply the “do it, delegate it, defer it, drop it” rule to get your in-box to empty
– Reassess goals and stay focused in changing situations
– Plan projects as well as get them unstuck
– Overcome feelings of confusion, anxiety, and being overwhelmed
– Feel fine about what you’re not doing

From core principles to proven tricks, Getting Things Done can transform the way you work, showing you how to pick up the pace without wearing yourself down.

Eileen Sharp and Vic Hightower were frustrated. After years of profitable, predictable growth, Swan Services was in a rut. Meetings were called and discussions held, but few decisions were made and even less got done. People were pointing fingers and assigning blame, but nothing happened to solve Swan’s mounting problems. It felt as though they were working harder than ever but with less impact. The company Eileen and Vic had founded and built for 10 years was a different place. It just wasn’t fun anymore.

Their story is not unusual. The challenges they were facing are common, predictable, and solvable. Get A Grip tells the story of how Swan Services resolves its issues by implementing the Entrepreneurial Operating System . With the help of EOS, Eileen, Vic, and their leadership team master a set of managerial tools that allow them to get traction on their business, grow the business, and deliver better results for clients.

The story of Swan Services is a fable, but the Entrepreneurial Operating System is very real and has helped thousands of businesses worldwide. A complete entrepreneurial toolkit, EOS has helped thousands of businesses get to where they want to be.

In Get A Grip, learn how Swan Services leaders learned to develop and commit to a clear vision, establish focus, build discipline, and create a healthier and more cohesive team.

With characters and situations created from collective business experiences and stories, Get A Grip is a fable that will ring true for entrepreneurial leaders the world over and guide them to get their companies on track.

Do you have a grip on your business, or does your business have a grip on you?

All entrepreneurs and business leaders face similar frustrations—personnel conflict, profit woes, and inadequate growth. Decisions never seem to get made, or, once made, fail to be properly implemented. But there is a solution. It’s not complicated or theoretical.The Entrepreneurial Operating System® is a practical method for achieving the business success you have always envisioned. More than 2,000 companies have discovered what EOS can do.

In Traction, you’ll learn the secrets of strengthening the six key components of your business. You’ll discover simple yet powerful ways to run your company that will give you and your leadership team more focus, more growth, and more enjoyment. Successful companies are applying Traction every day to run profitable, frustration-free businesses—and you can too.

For leaders, managers, facilitators, and anyone else who participates in meetings, in business, non-profit, government, religion, or other organizations.

Best-selling author Patrick Lencioni’s business fable takes on meetings – why we hate them, why we shouldn’t, and how to make them great. The thought of meetings makes most business people miserable, but they’re a critical and unavoidable part of what we do. Through fictional narrative, modelling, and practical suggestions, Lencioni shows how to turn meetings from painful and tedious to productive, compelling, and even energizing. The story follows a failing executive, never much of a team player, who finds his job on the line and his future dependent on his ability to dramatically improve his disastrous meetings. An irreverent grad student comes into the picture with fresh ideas and a new perspective to help the executive turn things around. It’s a quick, engrossing book that explores the keys to holding meetings that improve the morale, effectiveness, and bottom line of an organization

The first easy—and fun—guide to the Enneagram, the fascinating and revealing method of understanding personality types, for the beginner, the expert, and everyone in between. This witty and informative guide demystifies the ancient Enneagram system with cartoons, exercises, and personality tests that reveal our motivations and desires and show how to put that knowledge to use in our everyday lives.

The 9 Types of People:

The Perfectionist: Motivated by the need to live life the right way, improve oneself and others, and avoid anger.

The Helper: Motivated by the need to be loved and appreciated and to express your positive feelings towards others.

The Achiever: Motivated by the need to be productive, to achieve success, and to avoid failure.

The Romantic: Motivated by the need to understand your feelings and to be understood to search for the meaning of life, and to avoid being ordinary.

The Observer: Motivated by the need to know everything and understand the universe, to be self-sufficient and left alone, and to avoid not having the answer or looking foolish.

The Questioner: Motivated by the need for security, to feel taken care of, or to confront your fears.

The Adventurer: Motivated by the need to be happy and plan fun things, to contribute to the world, and to avoid suffering and pain.

The Asserter: Motivated by the need to be self-reliant and strong, to make an impact on the world, and to avoid being weak.

The Peacemaker: Motivated by the need to keep the peace, merge with others, and avoid conflict.

Do you have the opportunity to do what you do best every day?

Chances are, you don’t. All too often, our natural talents go untapped. From the cradle to the cubicle, we devote more time to fixing our shortcomings than to developing our strengths.

To help people uncover their talents, Gallup introduced the first version of its online assessment, StrengthsFinder, in 2001 which ignited a global conversation and helped millions to discover their top five talents.

In its latest national bestseller, StrengthsFinder 2.0, Gallup unveils the new and improved version of its popular assessment, language of 34 themes, and much more (see below for details). While you can read this book in one sitting, you’ll use it as a reference for decades.

Loaded with hundreds of strategies for applying your strengths, this new book and accompanying website will change the way you look at yourself–and the world around you–forever.

Do you ever feel like you aren’t connecting with someone in your life? Maybe it’s an employee, a co-worker, a boss, or a business partner. Maybe it’s a spouse, a child, a parent, or a friend. The truth is, at some point, we all struggle to maintain good relationships with the people with whom we live our lives. Healthy relationships don’t “just happen,” but rather are intentionally grown through work, investment, and dedication to connecting with another person where they are. Dr. Larry Little has made it his life’s work to help people cultivate healthy relationships, and this mission led him to write Make A Difference, the first book that inspired the four-part EAGLE Leadership Series. His model of creating self-awareness that leads to “others-awareness” has led thousands of individuals to grow meaningful and positive relationships with the people they love, live with, and lead. Make A Difference is powerful in its simplicity, and will walk you through a proven process of connecting with others by equipping you with the tools that you need to truly begin investing in the important relationships in your life. Dr. Little guides you to lead yourself and others better by choosing to intentionally invest in relationships. You can Make A Difference.

Great companies, large and small, rise or fall because of their talent; the more high performers on your team, the more successful your organization will be. Of course, that’s easier said than done. Research shows that only about 25% of all new hires turn out to be high performers.

But companies that have used Brad Smart’s Topgrading system over the past two decades have boosted their hiring success rates dramatically—sometimes even to 90%.

The Topgrading system makes hiring easier, faster, and more successful than any other process. And it works at every level, from the front lines to senior management.

Topgrading isn’t just about hiring and promot­ing—it’s also about developing talent. It enables leaders to reward their A Players, coach their Bs to become As, and weed out the Cs who are beyond improvement.

Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent.

The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate.

Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who.