Please use this form for all return requests. Before completing the form, please keep in mind the following information.
- Return Merchandise Authorizations (RMAs) can be conducted from approved vendors if requested within 30 days from the original purchase date.
- Unauthorized vendors are DELL, and any third-party vendor through big box sites such as Amazon or Newegg.
- Any RMA requested beyond 30 days from purchase will not be performed by the procurement department. In the case that a return can be initiated with the manufacturer, the service department or the client will handle.
- Equipment must be sealed and in its original packaging.
- Any emailed delivery items (i.e. Microsoft software licensing) cannot be returned.
- Even if all of the above criteria are met, we cannot guarantee that we will be able to process a refund or return.