Return Request Form

Please use this form for all return requests. Before completing the form, please keep in mind the following information.

Return Merchandise Authorizations (RMAs) can be conducted from approved vendors if requested within 30 days from the original purchase date.
Unauthorized vendors are DELL, and any third-party vendor through big box sites such as Amazon or Newegg.
Any RMA requested beyond 30 days from purchase will not be performed by the procurement department. In the case that a return can be initiated with the manufacturer, the service department or the client will handle.
Equipment must be sealed and in its original packaging.
Any emailed delivery items (i.e. Microsoft software licensing) cannot be returned.
Even if all of the above criteria are met, we cannot guarantee that we will be able to process a refund or return.

RMA Request

Form for requesting an RMA

Name*
Client Company Name*
Client Contact*
Please note that this doesn't have to be the TPOC, but the person who would be helping coordinate the return.
Client Contact Email*
Was the item purchased within the last 30 days?*
- Yes
- No
Is the item in its original packaging?*
- Yes
- No
Return Info
Order might be subject to a restocking fee, up to 20%. NOTE: Even if the item has been purchased within 30 days, we still may not be able to complete the return.
What is the service ticket number from the original order?*
Example: Service Ticket #614972 - Dallas Corporate Office Equipment Quote (11207) **07/24**
What do we need to return?*
Be as descriptive as possible.
Where is the item located?*
- Our Office
- Client Site
Address*
Street Address Address Line 2 City State ZIP Code
What is the reason for the RMA?*
- Wrong part ordered
- Equipment damaged, inoperable, or defective
- Client unhappy
What is wrong with the item?*
Please be descriptive as possible.
What steps were taken to troubleshoot?
Is the client unhappy because of a mistake we made or a mistake they made?*
- Their mistake
- Our mistake
Please describe the circumstances of the situation*
Please be as detailed as possible.
Do you want a replacement item or a refund?*
- Replacement Item
- Refund
Please include a link or part number for the replacement item needed*
Shipping address for replacement item*
Street Address Address Line 2 City State ZIP Code
Shipping speed*
Who should we contact If we have any follow-up questions?*
By clicking this box I am confirming that I understand that we cannot guarantee we will be able to issue a refund or successfully complete the return because that is up to the vendor.*
- I understand
RMA Approval Not Likely
Due to the selections made, it looks like an RMA approval is very unlikely. Please reach out to the procurement department directly if you'd like any additional information.

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RMA Request

Return Info

RMA Approval Not Likely